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 The Lift Effect takes executives on a ride of a lifetime, using a network of people, experiences and processes to lift leadership performance. 

- Clare Goodman

The Lift Effect Blog

The role of choice and control in uncertainty and ambiguity

NEW buttons So how do leaders feel about uncertainty and novelty? It’s an interesting question and I decided to test out some of my clients. I chose a simple questionnaire from Todd Kashdan, a Curiosity Researcher, that looked at two levels;

  • Whether an individual seeks out novelty
  • How an individual feels about embracing change when it is presented.

These are two very different dimensions. The data showed that the ten senior leaders surveyed showed a high response to seeking out novelty. However they scored 30% lower on their willingness and comfort to embrace change when it is presented. In interpreting this very simple assessment, it seemed that individuals are much more comfortable in seeking change, novelty and uncertainty then when they have no option. The common factor that seems to emerge is the perception of choice and control. In seeking out novelty and the unknown the leader perceives that he/she has a degree of choice and control, when change is thrust upon you, it is easy to perceive that you have no choice or control.

Although this research would not stand the rigours of any University worth it’s salt, it’s an interesting thought that I have used to help my coaching clients;

  • Reflecting on what works – asking a client to think about times when they have sought out novelty and uncertainty, and helping them to think about how they did that, what personal strategies worked.
  • Building a link – using these past memories to help them to think about how they can approach their uncertain situation differently
  • Creating a perception of choice and control – identifying key aspects of their work or situation that they have a choice over or some degree of control and using a process of reframing

Incidentally I also asked three meditation teachers to complete the questionnaire to see how their approach would differ from the senior leaders. Indeed they scored 15% lower than the leaders in seeking out novelty and uncertainty, however their score for embracing change was almost the same to their score for novelty. The two domains under investigation did not show any significant difference, so they felt equally as comfortable with seeking novelty and uncertainty and embracing change.

More work to do obviously, but an interesting mini research project.

Clare is researching Ambiguity and Uncertainty and the Impact of Leadership Effectiveness for her Doctorate.

 

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Uncertainty is not the enemy.

QuestionsWhy is uncertainty seen as the enemy? The number of leaders who seek control and avoid uncertainty, fascinates me. I enjoy working with many leaders in diverse organisations all with very different personalities and approaches to leadership but it is the leaders who embrace ambiguity and uncertainty who leap out to me as effective leaders.

There seems to be an organisational conspiracy to perpetuate this need for control, “If we plan, follow process and mitigate risk, then we will be ok”. Although there is nothing wrong with planning, in fact, it is encouraged but expecting any plan to work perfectly is laughable.

Helmuth von Moltke, a German Military Strategist coined the phrase ” No battle plan survives the contact with the enemy”. So we have to be agile and be able to adapt and change our approach.

For over sixty years researchers have been interested in what makes some people more able to tolerate uncertainty than others. A number of the earlier psychological researchers such as Frankl-Brunswik and Budner put it down to differences in personality.  More recently researchers have been looking at the role that dopamine receptors play in our ability to seek uncertainty and novelty or seek to maintain the status quo. People with lower numbers of dopamine receptors seek out more novelty and uncertainty whereas those with higher numbers of dopamine receptors find it difficult to tolerate change or uncertainty. There is obviously more work to do to really understand the neuroscience behind uncertainty however researchers and practitioners are beginning to identify the links between effective leadership and being able to operate in uncertainty and it’s ‘big sister’ ambiguity.

A paper by Randall White and Sandra Shullman ‘Build Leadership’s Tolerance for Ambiguity’ explains;

” Dealing with ambiguity is seldom taught, but higher performing leaders tend to understand that uncertainty can be the gateway to opportunity”.

They have identified a number of observable traits that are present in leaders able to thrive in uncertainty;

  • Mystery as a motivating factor – people who seek out situations where they don’t know the answer
  • Undaunted by risk – being able to make decisions with incomplete information
  • Sensitive to faint signals - being able to scan for patterns and context set for their teams
  • Tenacity - leaders who do not shy away from failure, they stay the course.
  • Creating excitement – enthusing others around them
  • Flexibility – able to change direction and their minds
  • Simplifying - taking the complex and communicating it simply
  • Focus – knowing what to focus on at the right time.

David Wilkinson, author of the Ambiguity Advantage which is based on researching leaders in the UK he states;

” It should be clear by now that moments of the most intense fear , the moments when there appear to be huge threats all around, when ambiguity is at its highest, when we know little  and understand less, these are moments of most potential for moving into the new world and taking advantage”.

Indeed uncertainty isn’t the enemy, it may feel uncomfortable and even stressful but through uncertainty can come many possibilities for change, growth and development.

 

Clare is currently researching the impact of Uncertainty and Ambiguity on Leadership Effectiveness for her Doctoral Thesis.

 

 

 

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